Shipping & Delivery

How can I file a complaint about the delivery personnel?

We’re sorry for any inconvenience. Please share your feedback with our customer service, including the order number and delivery date. We will follow up with the logistics partners.

What is the standard delivery time? Do you deliver to my area? Can I choose a different delivery company? How much does shipping cost? My order was returned before delivery. What happens now? How can I file a complaint about the delivery personnel? What happens if my order cannot be delivered? What should I do if the product arrived damaged or defective? Can I change my delivery address after placing an order? My order shows as 'Delivered' but I haven’t received it. What should I do? Can I pick up my order from a delivery branch? How can I track my order? Which courier delivers my order?