1. You can choose the needed pieces to be returned and submit the return request through your account from the "My Orders" page.
2. Complete your request on your My Orders page , choose the related order number, the related items you would like to return and make sure your personel information is up to date.
3. In order to speed up the process you can drop your package the nearest Shopini Office. Prepare the product/s you want to return. Packages should be closed properly to avoid any harm on transportation.
4. Once you have completed the above steps, Shopini will pick up your package in your address within 3 business days. You can hand over your return to the courier. The related costs regarding your return will be paid by LCW.
5. You can track your return with the return tracking number on the Shopini web site that can be also seen on your My orders page within selected orders.
6. Your invoice is sending to your E-Mail. If you still want to download your invoice please follow the below steps:
• Log in to your profile
• Click on My Orders
• Select the order you want to get its invoice
• Click on E-Archive Invoice
7.The customer receives a copy of the shipment return application to track it more easily on their account. You can check return tracking number on your account and follow your package. In order to check it ;
• Log in to your profile
• Click on My Orders
• Select the order you created return request
Non-Refundable Products
As LCW, we do not accept hygene products that came with secure band.
