If you receive an error when placing an order /website - mobile application. The issue you are experiencing may be related to the version of your mobile application or the device you are using. We recommend updating your mobile application. If the problem persists, please contact us through the detailed contact form. If any item in your cart was removed/changed. Our stock is updated in real-time and may sell out or change. You can add the relevant items to your favorites to monitor their availability.
Cancellation requests can only be accepted for orders in the ‘Approved’ stage. By logging into your account via our website or mobile app, you can navigate to the ‘My Account > My Orders’ section to cancel your order.
If you placed your order without creating an account, you can track your order by clicking on the ‘Order Tracking’ link located in the upper-right corner of any page. Enter your phone number or email address along with your order shipment number to manage your order
You can place an order through our mobile application or website by signing into your account or proceeding as a guest. Simply select the size and color of the items you wish to purchase and add them to your cart. Then, choose your delivery method, enter your shipping address, and select your preferred payment option to complete your order.
Sign in to your account and click on the "My Orders" link under the "My Account" button. Once you open the order detail page, click on the order you need an invoice for. In the upper-right corner, you can view and download your invoice as a PDF.
For purchases made through our website or mobile application, modifications such as adding or removing products, changing size, color, or quantity cannot be made once the order status changes to 'Order Approved'
Please note the following conditions for the cash on delivery payment method:
- Your billing and shipping address must be the same.
- A corporate invoice cannot be selected when choosing the cash on delivery payment method.
- You cannot place a new order with the cash on delivery payment method until your current cash on delivery order has been delivered and payment has been made.
- If your cash on delivery orders are canceled by the system three times, you will no longer be able to use this payment method for future orders.
- Customers whose cash on delivery payment method status is inactive are not permitted to place orders using this payment method.
If the courier couldn’t deliver your order and it was returned to our warehouse, the order will be automatically cancell and going to refund. You can place a new order if the item is still in stock.
If your order cannot be delivered due to an incorrect or incomplete address, or if the recipient is not available, it will be automatically returned to LC Waikiki. Unfortunately, such orders cannot be resent.
If your item is damaged or faulty, please contact us within 48 hours of delivery with a clear photo of the product and packaging. We will review and assist you with the return or refund process.
We’re sorry for any inconvenience. Please share your feedback with our customer service, including the order number and delivery date. We will follow up with the logistics partners.
We partner with reliable shipping companies to ensure your order is delivered safely and on time. Courier information will be shared once your order is shipped. We have an agreement with Shopini Cargo & ZMC Cargo companies.
1. You can choose the needed pieces to be returned and submit the return request through your account from the "My Orders" page.
2. Complete your request on your My Orders page , choose the related order number, the related items you would like to return and make sure your personel information is up to date.
3. In order to speed up the process you can drop your package the nearest Shopini Office. Prepare the product/s you want to return. Packages should be closed properly to avoid any harm on transportation.
4. Once you have completed the above steps, Shopini will pick up your package in your address within 3 business days. You can hand over your return to the courier. The related costs regarding your return will be paid by LCW.
5. You can track your return with the return tracking number on the Shopini web site that can be also seen on your My orders page within selected orders.
6. Your invoice is sending to your E-Mail. If you still want to download your invoice please follow the below steps:
• Log in to your profile
• Click on My Orders
• Select the order you want to get its invoice
• Click on E-Archive Invoice
7. You will receive a copy of the shipment return application to track it more easily on your account. You can check return tracking number on your account and follow your package. In order to check it ;
• Log in to your profile
• Click on My Orders
• Select the order you created return request
Non-Refundable Products
As LCW, we do not accept hygene products that came with secure band.
You can choose the needed pieces to be returned and submit the return request through your account from the "My Orders" page.
Complete your request on your My Orders page , choose the related order number, the related items you would like to return and make sure your personel information is up to date.
Once you have completed the above steps, Shopini will pick up your package in your address within 3 business days. You can hand over your return to the courier. The related costs regarding your return will be paid by LCW.
You can track your return with the return tracking number on the Shopini web site that can be also seen on your My orders page within selected orders.
We, unfortunately, do not exchange any products online through our website or through our stores. However, you may buy the product you wish after returning the product you have.
LCW
Money is a credit assigned to your account for refunds (such as returns,
cancellations, or overpayments) on orders paid with Cash on Delivery. This
balance can be used in your next order.
There is
no obligation to spend all your LCW Money in a single order. LCW Money is
automatically deducted at the payment step. If your LCW Money balance exceeds
the cart total, the remaining balance can be used in another order.
Maintenance recommendations according to product type:
· Keep your clothes / products away from heat and fire. Products natural or synthetic, due to their characteristics, are easily flammable or liquefiable.
Outerwear:
· To clean cotton products coated with wax, clean the stain with a cool, damp sponge and allow to dry. Do not apply chemical detergents or detergents for dry cleaning. You can apply anti-stain solutions to the elements that get dirty frequently, but make sure that these solutions do not damage not the product and / or the other products.
Denim(Jean):
· Denim products are dyed indigo color. Because of natural characteristics of indigo, their color may fade in reason for washing and using. Denim products can also rub off on other products which are exposed to friction at during their use (such as underwear) and on others clear products when washed together.
· Wash denim products separately or with colored products similar to avoid this, and be sure to wash them inside out.
Swimwear:
· Swimsuits (such as swimsuits, bikinis, or swim shorts) can deteriorate due to sunscreens, sunscreens sunscreen, sunscreen oils or chlorinated water. For this reason, rinse them with cold water immediately after use and dry them with away from direct sunlight.
Products That Should Not be Ironed:
· Twist the products (usually crumpled fabric) well and tie them when wet after washing. When they are dry, detach the knot, roll them up and hang them. Do not iron these products.
· Be especially careful not to iron your wrinkled products.
Wool Products:
· If the care label says your products can be washed in washing machine, please wash them gently using a very light.
· Wash your other woolen clothes gently by hand in water cold, without rubbing, and rinse them. Never dry them in a centrifugal dryer.
· High temperature washing or drying in a centrifugal machine causes shrinkage of woolen products.
· Due to friction during use, the structure of their fabric and sequins on their surface, woolen clothes can start to deteriorate over time.
· Iron your woolen clothes at temperatures as low as possible. Be careful not to iron them above temperatures indicated on the care labels.
Mesh Products:
· Wash your knitwear at low temperature and make sure that the iron when ironing does not exceed one or two graduations depending on the nature of the product. Be sure to follow the recommendations on the care labels.
· Due to the structure of their fabric, when hung for dry, mesh clothes may be warped or stretched in size. So be sure to put them down and dry them depending on the type of product.
Synthetic Products:
· Products made of synthetic fabrics are very sensitive to temperature. They should be washed in cold water and ironed with a gentle iron, without steam.
Due to the structure of their fabric, they are easily flammable. For this reason, do not dry them near appliances. heating such as stoves or radiators.
In today's world, it is our duty to take care of our clothes using as little water and energy as possible. Excessive use of detergents, softeners and products chemicals used in the care of clothing and products does not only damage our clothes, it also pollutes and degrades our natural resources.
That is why we need to work together to protect our clothes, the environment and the future by taking care of our clothes and our products.
Each of our products you purchased, either online or in-store, comes with a “Care Label”. Please make sure that you follow the instructions provided on the care label for the maintenance of your products.
Maintenance instructions may vary to take into account the differences in fabric components (such as type of fiber) and same as whether or not your product includes features additional design / aesthetics / performance. The stickers maintenance include additional instructions to take into account of these differences, which must be followed properly.
Product Maintenance Instructions & Guidelines
Step 1, Washing:
● Make sure to wash your clothes according to the directions care instructions indicated on the product label.
● Improper washing or excessive washing of your products can adversely affect the both to our products and to the environment.
● Before your products are washed, they must be classified into according to their characteristics.
● This classification must be established according to their delicacy:
● Those which are to be hand-washed
● Those which are to be washed in the washing machine in Delicates cycle and
● Those that should be washed normally in the washing machine.
Delicate fabrics such as wool or silk products or printed, embroidered or handmade products should not be washed with ordinary cotton products.
You should also separate the products according to their color, in in particular in three categories:
● Whites
● Black
● Bright colours
We remind you that products with characteristics or different colors may stain or deform each other.
● When washing products, use the quantity appropriate detergent. Contrary to popular belief, too many detergent can actually wear down our clothes, rather than making them look clean.
● The choice of detergent is the most important part of washing. He is recommended to choose different detergents for white clothes and color. As detergents for white laundry contain bleach, it may cause discoloration colorful products.
● When washing colored clothes, it is recommended to use a detergent for colored clothes.
● For concentrated detergents, special attention must be granted. Excessive use of concentrated detergents can cause alteration or wear of clothing in a very short time.
● Remember that products have a wash life that depends on of their use. For this reason, the products should not be washed if they are not very dirty. Aeration and brushing can replace washing.
● When washing, washing machines must not be filled with excessive amount of products, as they will not be washed thoroughly. On the other hand, the machines should not be used with too little products. Washing with just a few products is a waste incredible, unnecessary and harmful to our environment.
● Washing temperatures should be those described on the product care labels. Contrary to popular belief, products can be washed sufficiently even at low temperature.
● Remember that washing at high temperature may cause shrinkage, wither or stretch the products.
● The washing times must be chosen according to the recommendations on the care label, ideally in a shortest cycle possible, in order to reduce waste. The duration of washing is as important as the detergent and the temperature.
● Wash your products upside down.
● Make sure your products are rinsed well, as the soap powder or detergent residue on clothing can cause discoloration partial.
● Immediately after the washing procedure is completed, the clothes should be removed from the machine and dried using the recommended method.
● It should be remembered that clothes left in the room for a long time machine can stain each other.
● Since the hardness of the water causes inadequate washing of the clothing and can potentially make your products gray, be sure to that the water used is of good quality and not hard. Recommended hardness of water must not exceed the German hardness unit 3 dH.
● When washing colored clothes, pay special attention to do not use bleaching agents. LCW recommends never use bleaching agents, even for white clothes. Indeed, the use of bleach shortens the physical lifespan clothing and harms the environment.
● When it is recommended to wash your products by hand, wash them at lukewarm or cold water.
● Before washing your products by hand, make sure that the soap or detergent is well dissolved in water. Soap or detergent residue may remain on the products after washing, which can cause alteration of your clothing.
● If your product has buttons, zippers, etc., close them completely before washing it.
● Before washing your products, remove the removable accessories.
● Make sure, as much as possible, to separate and wash your products according to color. Due to misuse and a process of improper washing, clothes that are not washed with colors similar can warp over time.
● If your product consists of several pieces of different colors that can be separated, be sure to wash the separate parts of your products with similar colors, to avoid damage.
● Be sure to wash lint-free products separately from others to avoid damaging them.
Step 2, Drying:
● Dry your clothes according to the recommendations in the instructions maintenance.
● Do not dry your clothes in direct sunlight. The exhibition direct and prolonged sunlight can cause damage to your clothes.
● Do not dry your products on radiators or heating appliances. heating, as this could cause deformation of these products.
● Dry your woolen or partially woolen knitwear by wringing them out hand, placing them on a flat surface at room temperature. Yes you hang them to dry them, this can cause deformation.
Step 3, Ironing:
● Before you start ironing your products, classify them according to the levels temperature indicated on the care labels and start with the products that must be ironed at low temperature.
● For optimal ironing, it is preferable to iron your products when slightly damp. Remember that an ironing slightly damp ensures that the clothes will not burn or be not damaged.
● Make sure you turn your products inside out.
● Be especially careful to iron areas with prints, embroidery and handmade softly and inside out.
● Try not to iron the zippers on products that have them. are provided.
● Do not iron plastic tags on your clothes.
Dry Cleaning:
● Because the chemicals used in dry cleaning can be harmful to our environment, LCW aims to ensure that the majority of our products can be washed at home and do not need to be dry cleaned.
● For this reason, the only products that we recommend cleaning at dry are those that are too sensitive to be washed at home (products with padding, stiff fabric or very fragile crafts).
● Only if the care label of your product recommends the dry cleaning, you can have your products dry cleaned.
Our sunglasses are made not only with chemical tests such as Azo Acids, Phthalates, Nickel and Cadmium, but also with the approval of the Turkish Ministry of Health regarding the lenses.
Our products are equipped with a UV 400 protection filter.
Because acrylic lenses can damage the eyes, we use polycarbonate materials for the glasses instead of acrylic.
Our products comply with CE certification standards.
The type and category of filter indicated on the guarantees and classified as follows in the table below. Although this is indicated individually on each pair of sunglasses, the majority of our products are in filter category 3.
All of our glasses come with a warranty, instructions for use and a women's glasses case.
If you want the clothes you bought to stay intact on in the long run, you need to make sure you stick to good washing.
How should you wash your clothes?
1. Use separate detergents for white and white machines. color : Wash your clothes with the detergent recommended according to their color. If you are using the detergent recommended for whites for your clothes color, the color of your clothes will fade with the time.
2. Use the recommended amount of detergent: Use more detergent than recommended on the label does not ensure better hygiene for your clothes.
3. Observe the washing temperature recommended on the label product maintenance: If you wash your clothes according to the wash temperatures indicated on product care labels, you can avoid the damage such as fading, wear or shrinkage.
4. Choose the right wash cycle: If you choose the appropriate wash cycle for the type of fabric and level of dirty clothes to wash, your clothes will stay intact for longer long time.
5. Put your laundry inside out in the washing machine: By turning your clothes over before putting them in the washing machine, you will avoid abrasions due to friction.
6. Respect the load capacity of your washing machine: When you load the recommended amount of laundry in the washing machine, wash, it will work better and your clothes will be washed at the level cleanliness correct and desired.
7. Dry your clothes properly: By drying your clothes garments accurately according to the care labels, you ensure that the color and shape of your clothes will remain intact for a long time.
REMEMBER THAT:
1. The quantities recommended on the packaging must be observed when the use of detergents. Detergents are toxic materials and the use of excessive amounts of detergents will have harmful to the environment.
2. For standard washing, temperatures between 30ºC and 40ºC are sufficient. The higher the temperature, the higher the consumption of electricity is high and therefore more waste is important.
Maintenance Symbols Recommended For Textile Products : The care and maintenance symbols and their descriptions shown below have been prepared using the TS EN ISO 3758 Numbered Textile System (Care and Maintenance Guide with Turkish Symbols Code) as a standard reference. WASHING Maximum temperature for washing: 95°C. Regular process. Maximum temperature for washing: 95°C. Light process. Maximum temperature for washing: 70°C. Regular process. Maximum temperature for washing: 60°C. Regular process. Maximum temperature for washing: 60°C. Light process. Maximum temperature for washing: 50°C. Regular process. Maximum temperature for washing: 50°C. Delicate process. Maximum temperature for washing: 40°C. Regular process. Maximum temperature for washing: 40°C. Light process. Maximum temperature for washing: 40°C. Very Light process. Maximum temperature for washing: 30°C. Regular process. Maximum temperature for washing: 30°C. Light process. Maximum temperature for washing: 30°C. Very Light process. Hand-wash only. Maximum temperature for washing: 40°C. Do not wash. BLEACHING Any oxidizing bleaching agent can be used. Only chlorine free/bleaching with oxygen can be used. Do not use any bleach or bleaching agent. DRYING: NATURAL DRYING Line dry. Hang to dry. Dry laying flat. Dry in the shade. TUMBLE DRY Tumble dry. Dry under a normal temperature. Tumble dry. Dry under a low temperature. Do not tumble dry. IRONING Maximum iron dry temperature is 200 °C. Maximum iron dry temperature is 150 °C. Maximum iron dry temperature is 110 °C. Steam ironing may cause permanent damage. Do not iron. PROFESSIONAL CARE FOR TEXTILE PRODUCTS: DRY CLEANING Professional dry cleaning with all dissolvents listed under Tetrachloroethane & the symbol F. Normal process. Professional dry cleaning with all dissolvents listed under Tetrachloroethane & the symbol F. Light process. Professional dry cleaning with hydrocarbons (distillation temperature between 150 °C and 210 °C, flashpoint between 38 °C and 70 °C). Normal process. Professional dry cleaning with hydrocarbons (distillation temperature between 150 °C and 210 °C, flashpoint between 38 °C and 70 °C). Light process. Do not dry clean. Professional wet cleaning. Normal process. Professional wet cleaning. Light process. Professional wet cleaning. Very light process.
Our campaigns are exclusively available on the LC Waikiki online store (www.lcwaikiki.iq) and mobile application. You can stay updated with our latest campaigns by visiting our website or following us on social media:
Facebook Instagram
Please note that in case of returns or exchanges, any benefits obtained through the campaign will be forfeited. Campaign coupons must be used within the specified campaign period.
Sign in to your account and click the “My Messages” link under the “My account” button located in the upper-right corner of the screen on each page. From this page, you can contact our customer service representatives and submit complaints and requests.
If you do not have an account with us, you can reach our customer service representatives by clicking on the "Contact us" section on the bottom of each page.
If you want to delete your LC Waikiki account, you can use the "Delete My Account" option on the My Account > Personal Information page on our website. If you prefer to delete your account via our mobile app, go to My Account > Personal Information, enter your password in the "Delete My Account" section, and complete the process.
Please note that once your account is deleted, you cannot reactivate it, and any coupons associated with your canceled membership cannot be transferred.
We are happy to have you with us and hope you choose to stay!
To reset your password, click on the ‘Sign In’ link located in the upper-right corner of the screen. On the ‘Sign In’ page, select the ‘Forgot My Password’ option. You will be prompted to enter the email address associated with your account. Please ensure that you enter the same email address used during registration.
After clicking ‘Submit,’ a password reset email will be sent to your inbox. Follow the instructions provided in the email to create a new password and regain access to your account. If you do not receive the email within a few minutes, please check your spam or junk folder
Click the “Register” link at the top-right corner of the screen. After entering your email address and password, provide your mobile number. You will receive a code on your phone to complete the registration process. You can also fill in additional details on your profile page to stay updated on our special promotions.
Click the “Sign In” link at the top-right corner of the screen. After signing in, click the “My Profile” link. On the “Edit Profile” page, you can update your personal information
Customer Service Aalem -Alazyaa For General Trading
